TWO4.ONE | Refund and Returns Policy


Items returned within 14 days of their original shipment date in the same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable. For more details, see Our Customer Service Promise.


How do I return?


UK returns are free if the goods are faulty. Otherwise you are responsible for the  shipping costs. Enter details in portal and wait for a reply.

For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a track able service and keep your proof of postage receipt until after your refund is processed.​

You've got 7 days to send something back to us from the day you receive it.​ 

1. Repack your items.

2. Login to our returns portal. You will need your order number and email you used when ordering.

3. Once you have processed your return in the portal you're ready to post it off. Make sure you keep proof of postage.

4. Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Our Returns Procedure and Portal are here.


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